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CLAIMS REPORTING
If
an accident occurs:
-
Be sure to write down names, addresses, and license numbers
of persons and witnesses involved.
- Notify
the police immediately.
- Report
the accident to us as soon as possible by calling TOLL
FREE 1-800-333-2860.
- Do
not admit liability, authorize repairs or discuss your
accident with anyone except our representative or police.
- Call
your agent for advice or instructions if needed.
Loss Reporting
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All
claims are reported to 1-800-333-2860. The Claims
Support Operators will take the information from the
insured and input the information into the computer.
We
have Claims Support Operators on duty from 7:00 a.m.
to 10:00 p.m. CST/CDT Monday through Friday. We have
Claims Support Operators on duty Saturday and Sunday
from 8:00 a.m. to 5:00 p.m.
Due
to the volume of calls, there may be times when a
caller will be connected to our voice messaging system.
They will be asked to leave their name, a phone number
where they can be reached (must include area code),
and their policy number. The Claims Support Operators
will return their call as soon as possible.
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Questions
we ask both the first-Party (insured) and the third-party
(claimant):
-
Calling party's name and phone number?
- Date
and approximate time of the loss?
- Location
of the loss?
- How
did the loss/accident occur?
- Was
a police/fire department notified?
- Case
or report number?
- Injuries
at the scene?
Further
questions for the insured:
- Vehicle
and driver involved?
- Correct
address and phone numbers, specifically numbers where
they can be reached during the work day?
- Is
their vehicle driveable? If not, where is the vehicle?
- Area
of Damage
- Color
of vehicle or license number?
- Owner
of vehicle, if not the insured?
- Were
seat belts worn?
- Injuries
and where treated?
- Passengers'
name, address, phone number, Age? Seat belts worn? Injuries
and treatment facility?
- Make
and model of other vehicles involved?
- Area
of damage to other vehicles?
- Color
and license number?
- Name,
address, phone number and insurance information of owner
of other vehicles.
- If
owner of vehicle was not the driver, what is the driver's
name, address, phone number?
- Names,
addresses, phone numbers, injury information on any passengers?
Further
questions for the the claimant:
- Our
insured driver and vehicle?
- Is
our insured vehicle drivable?
- Area
of damage on insured vehicle?
- Any
injury or treatment facility for our insured?
- Names,
addresses, phone numbers, injury information on any passengers
in our insured vehicle?
- Make
and model of the claimant vehicle?
- Is
their vehicle drivable?
- Area
of damage?
- Name,
address, phone number, and insurance company information
of owner of vehicle, if not the driver?
- Passengers'
names, addresses, phone numbers, injury information?
| B. |
After
reporting the loss information, the insured will be
given a claim number. He/she should keep this available
for future reference. The caller is also given the
name of the claims representative who will be handling
their claim, as well as their 4-digit extension number.
We
have a separate 800 number for calling to check on
existing claims. This number is 1-800-333-2861. You
will hear an automated attendant advising you to press,
1, 3 and enter the 4-digit extension number of their
claims representative.
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Today is
Representing
 
American
National Insurance Company, Galveston, TX
American National Property and Casualty Companies, Springfield,
MO
These brief descriptions
of coverages available are for illustrative purposes only,
and are not intended as a statement of contract. For actual
terms and conditions of coverage provided, refer to your
insurance policy, or, for more information about coverage
options and availability, talk to your American National
agent. All products, coverages, and options are not available
in all states, and eligibility guidelines apply. American
National Family of Companies reserves the right to discontinue
programs at any time.
This site may have links
to other sites, which are not maintained by American National
Insurance Company, it's subsidiaries or affiliates. Such
links do not imply endorsement or approval of these sites
or the content therein by American National, its subsidiaries
or affiliates.
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